This May we are finally kicking off our focus groups – the process has brought staff together to identify hypotheses regarding what we think Book-It does and the impact Book-It has on its audiences. We sent about 3300 emails out to different segments of our audience and got a huge response from people who want to participate – 400 so far.
Next steps are to turn our hypotheses into good questions for surveys and the focus groups – turns out crafting good questions is an art. We’ve piloted many things and continue to morph how we phrase questions and statements.
We’ve got a sampling of pictures of documents we’ve created to support us in these endeavors. They might provide a little visual context for the lists, statements, thoughts, and questions we’re investigating...
-- Gail Sehlhorst, Book-It
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